Booking Terms

Welcome to Xenia Ionis apartments. We are committed to making your stay special. In order to ensure respect for the hospitality area and the other residents, we have set some basic rules. Our staff is always at your disposal to assist you and to make your stay at unforgettable!

Please take a few minutes to read carefully.

Check in/Check out

Check in: 15:00 – Check out: 11:00

A validated ID or validated passport is required for check-in. In case of flight delays or inconvenience while traveling, you should contact us as soon as possible. We cannot guarantee early check-in or late check-out unless we have confirmed well in advance. In the event of check-in and/or check-out before 11:00am and after 3:00pm, an additional charge may apply. The keys are collected at check-in, and must be handed in at the property reception upon departure or if agreed otherwise

Xenia Ionis apartments offer you the possibility of booking directly and grant

A 30% deposit of the total amount of your stay is required, by bank transfer (or through paypal)  upon reservation confirmation, while the remaining amount is paid upon your arrival at the accomodation. If you cancel your reservation more than 45 days prior to your scheduled arrival, then no additional charge will be incurred and the deposit will be refunded. If you cancel less than 45 days before your scheduled arrival, then the deposit is non-refundable. In case of no-show, early departure or arrival after the date of booking, 100% of the remaining accommodation cost will be charged as well.

Child (Minor) Accommodation Policy

Children up to 2 years old are accommodated free of charge. All children from 3 to 17 years old can be accommodated on convertible beds for anextra fee (8€ per person per night). There is the possibility of adding up to one baby cot in each apartment.

Minimum rental period

The minimum rental period is 3 days. In case of early departure, the tenant is required to pay 100% of the agreed amount of the reservation.

Number of tenants

Only the maximum number of guests listed in the description of your suite can be used for accommodation in our apartments. If this number is exceeded, we have the right to ask you to vacate the suite and cancel the reservation, with a 100% penalty of the suite rental fees paid to us. Otherwise, an additional guest fee will be imposed, which is clearly stated in the rental agreement.

Owner’s Rights

We reserve the right to refuse entry to any tenant or guest, at the discretion of staff or management, who endangers the comfort or safety of other guests or staff, regardless of the outcome of a claim for compensation. We reserve the right to enter rooms in emergency situations to safeguard property rights and to take any actions deemed necessary. We also have the right to take the necessary actions in order to restore order in the event that the behavior of any guest is unacceptable or the rules of the accommodation are violated. We have the right to prohibit guests from staying on our premises and to take all necessary actions, including terminating the stay and notifying government authorities, in the event of repeated recommendations to the guest or in response to serious violations, regardless of the outcome of a claim for compensation.

Cancellation or modification by us

Although we are unlikely to have to make any changes to confirmed bookings, we will inform you as soon as possible. If, for any reason beyond our control we are unable to provide you with the suite you have booked, we reserve the right to transfer you to a similar or better apartment. However, if this is not possible or you do not wish to be transferred, we will cancel the booking and refund 100% of the amount paid to us, but we will not be liable for any other cancellation charges.

Booking and cancellation policy

When you book one of our apartment, we need the following information, which we collect and store in order to prepare the necessary documents for your rental, and to perfectly service your reservation: Name, Address, Country of Residence, Phone, Email, Passport/Identity Number and Tax ID (Only for residents of Greece). Initially, a reservation is made between the Renter and Xenia Ionis apartments representing the property owner for a specific apartment. Any booking – through any channel and in any way possible – is subject to the following terms and conditions.

Behaviour and damages

By making a booking with us you also become responsible for your correct and decent behaviour. You are responsible for any loss or damage that you or your travelling companions may cause to the property or its contents. You are required to report any damage to the owner’s staff and bear the cost of repair or replacement. If you behave disrespectfully to the property, its contents, staff/associates or other tenants, the property owner has the right to ask you to vacate the property immediately, with a 100% fine of the holiday rental cost paid to them.  

Entertainment in the apartments

Entertainment parties and events involving large number of guests exceeding the maximum number of guests described are strictly prohibited unless fully approved in advance by the owner. Should you make unauthorized use of the property in such a manner, the owner has the right to require all guests to vacate the property immediately, with a 100% fine on the holiday rental cost. No parties with loud music are allowed.

Tenant injury waiver

The owner cannot be held responsible for any accident or injury caused to guests during their stay at the property under any circumstances. The tenant is solely responsible for adequately insuring themselves, their family, their companions and their belongings.

Personal belongings

Valuables left in the apartments are the personal responsibility of the guests. Neither the owner nor the property staff can be held responsible for their loss, misplacement or theft at any time.

Civil liability

Xenia Ionis apartments has no legal liability or responsibility of any kind for any act or false information, description or promise provided by any external partner, associate, travel agent, travel agency, tour operator or anyone attempting to promote or sell.